Shipping policy

Thank you for shopping with Munza Store. We are committed to delivering your order safely and on time. Please read the following shipping policy for information about our shipping process, delivery times, and related terms.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation message with tracking information, where available.

2. Shipping Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

• Local/within Pakistan: Approximately 3–7 business days

• Remote areas: Approximately 5–10 business days

• International orders: Approximately 7–21 business days, depending on the destination and shipping service

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, courier issues, public holidays, customs processing, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, Munza Store may offer promotional free-shipping offers. Any applicable conditions will be clearly stated during the promotion.

4. Tracking Your Order

If tracking is available for your order, tracking information will be provided after your order has been shipped.

Please allow some time for the courier's tracking system to update after receiving your tracking number.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping address after placing your order.

6. Delayed or Lost Orders

Munza Store works with third-party courier and delivery services. While we do our best to ensure your order arrives on time, we cannot guarantee delivery dates.

If your order appears to be significantly delayed or lost, please contact us so that we can assist you in contacting the relevant courier service.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may request photographs or other information about the package and the damaged product to help us investigate the issue and determine the appropriate resolution.

8. International Shipping

For international orders, the customer may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

Munza Store is not responsible for delays caused by customs or for fees charged by the destination country's authorities.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us through the contact information provided on our website.

Munza Store

Thank you for choosing Munza Store!